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Frequently Asked Questions

We want to be as transparent as possible when it comes to our pet grooming services. That's why we've put together a list of frequently asked questions to address any concerns or inquiries you may have.

How long will it take to groom my dog?

The process varies depending on services, breed, condition of coat, and how cooperative your pet is during the grooming process.

Can I stay with my dog and watch?

Through the years we have learned that if you’re animal can see you, this usually leads to him/her trying to be with you. We work with sharp tools and it is advisable to avoid this potentially dangerous condition. So we are a drop off and pick up facility to ensure safety for all.

Do you bathe the dog first?

To get a great haircut, the hair needs to be clean so we always bathe the dog as part of the grooming. Depending on the breed and condition of the coat, your groomer may choose to do a “rough cut” first, and then the dog is washed and dried before the final haircut. In other cases, we may wash and dry the dog completely before starting the haircut.

Can you do a puppy cut?

Of course, we can. Puppy cut is a loosely descriptive term. Most of the time, it means the hair is cut to the same length all over. Many clients choose a puppy cut because it is easy to maintain and can be done in a choice of lengths. Your groomer can work with you to choose a length that looks best.

Do I get the same groomer each time?

We find that coming back to the same groomer works best because it fosters a relationship between the client, groomer, and animal. If you would like a specific groomer, please make the request when you make your appointment.

My animal’s hair has many knots. Do I need to cut the hair short?

The simple answer is probably, yes. If the hair is allowed to knot or develop “matts”, it is unhealthy for the animal’s skin. Knotting gets worse if the coat gets wet. Removing all the knots can be painful and irritate the skin. It is time-consuming and, hence costly. The best solution for all is usually cutting the coat short, which means applying the clipper under the “matts”. Discuss this situation beforehand, so we can explore all the options with you.

Can I bring in a picture of the cut I want to achieve?

Sure, a picture is worth a thousand words. We will be happy to review options and try to achieve the result you want but please remember we are working with dogs not humans.  They sometimes have a mind of their own and we will not push a dog pass their limit to create a "desired look."

How is my dog dried?

Very carefully, often with a combination of methods. After the bath, we towel dry and use a high-velocity cool dryer that blows off the majority of the water. Then we use a dryer that circulates cool air all around them. The groomer may then finish up with a stand dryer by the grooming table, while the groomer does the brush out. Your animal is supervised at all times. We use only drying methods that are safe and consistent with the current standards of our industry.

Do you trim their nails?

Yes, we check and trim your dogs nails as needed with each and every groom. We use a combination of clippers and dremels to ensure short but no injury to the quick.

My dog has very sensitive skin/allergies, do you use hypoallergenic products or can I bring my own shampoo?

Absolutely! Our large variety of professional grooming products are all natural and we have shampoos and conditioners formulated for all skin types and furs. If your vet has prescribed a prescription shampoo that must be used, you may always bring it with you on each visit.

When should I have my new Puppy groomed?

We wouldn’t accept a puppy for grooming prior to completion of initial vaccinations usually about 16 weeks old. Initially, we suggest the grooming be brief, trimming the hair around the eyes, paws, and sanitary areas only. The objective is to have the experience be a positive one so your pet looks forward to each future grooming experience. Be unemotional when you drop him off and give him a lot of praise when you pick him so you don’t telegraph anxiety at the outset and show pleasure at the end of the experience.

Are dogs crated when not being worked on?

Yes, to ensure the safety of all the dogs, groomers and clients all dogs are crated when not actively being groomed.

What if my dog isn't coorperating?

We try to work with the dog as much as possible to get through the grooming process but that doesn't always work out.  We don't push them to far as we don't want to make this a bad experience.  After a few consistant sessions it usually becomes easier for all parties involved.

How often should my dog be groomed?

Dogs should be groomed every 2-12 weeks depending on breed, coat condition, activeness and owner desire.  The average is every 4-6 weeks.

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